> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gaytherings.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens when I get to the event?

Show your QR code, get scanned, go in. No app, no account, no sign-in.

### Have the code ready before you arrive

Open it from your wallet, from the PDF, or from the email itself. Screenshots work. Wallet is the most reliable of the three, because it opens instantly and doesn't need a signal, and venue basements are where phone reception goes to die.

Turn your screen brightness up. Scanners struggle with dim screens more than anything else.

### Getting scanned

The check-in team scans the code and you're in. It takes a couple of seconds.

Each QR code works once. If you're carrying tickets for other people, make sure each person has their own code, and that whoever scans first isn't scanning someone else's.

### If the code won't work

The check-in team can look you up by the email you booked with, or by your order number. Slower, but you're getting in.

### Bring ID if the event needs it

Some events have an age requirement or a members-only door. The event page says so before you buy, and the organizer decides what they accept. A ticket doesn't override a door policy.

### Running late, or leaving and coming back

Both are up to the organizer. Some events stop admission at a certain time, and re-entry depends on the venue. If it matters to you, the event page and the organizer's FAQ are where that's spelled out.

### Something's wrong at the door

Talk to the check-in team first. They're standing there, they can see your order, and they can fix most things on the spot.

If it's about who gets in, that's the organizer's call to make, and we can't change it from our side. If it's about your ticket or your order, email [support@gaytherings.com](mailto:support@gaytherings.com) and we'll help.