> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gaytherings.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if an event is fake or doesn't happen?

If you showed up and there's no event, tell us straight away. Same day if you can.

## **Report it immediately!**

Use the report link on the event page, or email [support@gaytherings.com](mailto:support@gaytherings.com) with the event name and your order number.

**Speed matters here more than anywhere else on the platform.** Organizer payouts are held until after an event ends, so a report that reaches us quickly can stop money leaving before anyone else gets caught. A report a week later is still worth sending, but by then we're recovering rather than preventing.

### What to tell us

Where you went and when, what you found, and anything you noticed beforehand that felt off. A photo of the empty venue or a locked door is genuinely useful. So is anything the venue staff told you.

### Getting your money back

We'll look into it, and if an event didn't happen you're not paying for it. Don't file a chargeback with your bank first. It's slower than talking to us and it makes the case harder to sort out.

### Spotting one before you buy

Most events on the platform are exactly what they say. A few things are worth a glance anyway.

Look at the organizer profile: how many events they've run, how long they've been active. A brand new profile isn't a red flag on its own, since everyone starts somewhere, but it's worth a second look on an expensive ticket.

Be wary of a listing that pushes you off the platform to pay another way, especially by bank transfer, a payment app, or crypto. Paying through our checkout is what makes any of this recoverable.

And check the venue exists and knows about it. A quick search takes seconds.

### If something looks wrong but the event hasn't happened yet

Report it then, not after. An event we can pull before doors open is people who never lost anything.