My payment didn't go through. What now?

Try again. Nothing is lost, your details stay in the form, and a failed payment doesn't hold your tickets or your money.

First, check the obvious

Most declines come down to something small: a mistyped card number, a wrong expiration date or security code, a billing zip code that doesn't match the card, or a card that's expired. Fix it and complete the purchase again.

If the card looks right

Your bank may have blocked it. Banks decline unfamiliar merchants routinely, especially on a first purchase or a larger order. They rarely tell us why, so we can't see the reason from our side.

Options, roughly in order of how often they work: approve the charge in your banking app if it's asking you to, try Apple Pay or Google Pay instead since those often clear when a manually typed card doesn't, or use a different card.

If you see a pending charge

A declined payment sometimes leaves an authorization hold that looks like a charge in your banking app. It isn't one. Holds drop off on their own, usually within a few days depending on your bank.

If you tried several times, you may see several holds. Same answer: they release, and no tickets were issued.

Popular events sell out mid-checkout

If tickets ran out while you were paying, the purchase won't complete no matter which card you use. The event page will show what's left.

Still stuck

Get in touch at support@gaytherings.com with the event name and the email you were checking out with. We can see whether an order exists on our side, which is usually the fastest way to settle whether anything went through.

Updated on: 21/08/2026