Should I dispute a charge with my bank?

Usually not before you've talked to us. Email support@gaytherings.com with the event name and your order number, and we can often sort it out in a day.

What disputing a charge means

It's when you contact your bank or card company and ask them to reverse a payment, rather than asking the seller for a refund. Banks call it a chargeback.

Your bank investigates, and the whole thing takes weeks. During that time the money stays where it is, and the decision at the end is your bank's, not ours.

Why coming to us is usually faster

We can see the order, the organizer's published refund policy, and what actually happened. If an event didn't happen, or something clearly went wrong, we'd rather fix it directly than wait a month for a bank to reach the same conclusion.

It also lands on the organizer

They pay a fee whether the claim succeeds or not, on top of losing the ticket money. For someone running one event on a thin margin, a handful of disputes is the difference between doing it again and not. Gaytherings is small enough that this genuinely matters, and the person on the other end is usually someone from our own community.

None of that is a reason to accept being ripped off. It's a reason to email us first.

When to go to your bank

A charge you don't recognize at all, on a card that isn't yours to authorize, is exactly what disputes exist for. Call your bank.

Tell us as well, at support@gaytherings.com, so we can look at what happened on our side.

Updated on: 21/08/2026