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Refunds and cancellations
Requesting a refund, what happens if an event is canceled or postponed, and passing your ticket to someone else.
How do I request a refund?
Refund requests go to the event organizer through My tickets. How to submit one, what happens if a policy isn't honored, and what comes back.
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What happens if an event is canceled or postponed?
Canceled events are refunded automatically. Postponed events keep your ticket valid for the new date. What comes back, and when to contact us.
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Can I transfer or resell my ticket?
Ticket transfers are coming soon. What to know in the meantime, why we ask people not to resell above face value, and the risks of buying secondhand.
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Should I dispute a charge with my bank?
Talk to us before filing a chargeback. What disputing a charge means, why coming to us is faster, and when your bank is the right first call.
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