What is Stripe Connect and why do I need it?

Stripe is the company that processes card payments on Gaytherings. Selling tickets here means having a verified Stripe account connected to yours. It's not optional, and it isn't something we can waive.

What verification involves

Stripe asks for identity details, tax information, and a bank account. It's the same set of questions any platform handling money on your behalf has to ask, and the requirements come from financial regulation rather than from us.

Most people finish it in one sitting. Start it early rather than the week you go on sale, because anything needing a second look takes days.

If you don't verify

You can't sell tickets. An event published on an unverified account stays paused, with a banner telling you what's outstanding.

What you can still do is list. Three of the four event types don't touch payments:

• Tickets sold elsewhere. Your listing lives here, buying happens on another platform.
• At the door. No advance sales.
• Free event. No ticketing at all.

Plenty of organizers start this way and never verify. Reach and discovery don't depend on it.

If Stripe blocks or restricts your account

Selling stops. That's their decision, made under their own rules, and we can't process payments for an account they've restricted.

Stripe supports the vast majority of events without issue, and a healthy relationship with them is worth protecting because it's what keeps ticketing available to everyone here. Accurate business details, listings that match what you're actually running, and low dispute rates are most of it.

If they restrict you, they'll tell you why and the resolution is with them. You can keep listing through the three non-payment types in the meantime.

When we can't keep you listed either

Rarely, the reason Stripe acts also breaks our terms. Illegal activity and fraud are the clear cases, and those mean losing access here too, not just the ability to sell.

That's a very small number of accounts. For everyone else, a Stripe problem is a payments problem, and your events stay where they are.

Getting help

Verification and account questions go to Stripe directly, since we can't see inside your Stripe account or act on their decisions. Their help center is at support.stripe.com, and they can be contacted from there.

For anything about how this works on our side, email support@gaytherings.com.

Updated on: 21/08/2026