Why are my payouts on hold?

If you've had an email saying your payouts are on hold, withdrawals are paused on your account. Your balance is safe and keeps building. You just can't take it out while the hold is in place.

What to do

Email support@gaytherings.com and reference the hold. The email we sent includes a reason and the date the hold started, and that's the fastest thing to reference.

Holds are placed by a person and lifted by a person, so getting in touch is genuinely the whole process. There's nothing to fix in your settings.

Nothing stops while a hold is on

Your events keep selling, tickets keep issuing, and attendees notice nothing. The pause is on withdrawals only.

If you haven't had an email, your payouts aren't on hold and something else is in the way.

Funds are still pending

Money from recent sales sits as Pending while it clears, and becomes Available 24 hours after your event ends. Both figures are on the Finances overview. If your event hasn't happened yet, this is almost certainly it.

Tax verification isn't finished

Verification gates selling, not just withdrawing. An event published on an unverified account stays paused, with a banner on the event telling you what's outstanding.

So if you're here because a balance won't withdraw, this isn't it: nothing could have sold. Finish verification from the banner or from Settings and the event goes live.

A payout failed

Failed payouts return the money to your Available balance rather than losing it. Usually a bank detail problem: a closed account, a wrong number, a name mismatch. Fix it in Settings > Payouts and withdraw again.

Refunds and disputes come out of your balance

A refund you issue, or a dispute you lose, is deducted from what's available. If your balance dropped without a payout, check the Refunds and Disputes tabs.

Still not adding up

Email support@gaytherings.com with your event name. A balance reading zero when you've clearly sold tickets is worth flagging rather than waiting out.

Updated on: 21/08/2026